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myCitadel is a personal web wallet that can be used to shop online or transfer money to a customer’s friends and relatives. myCitadel belongs to Citadel Commerce, the company that has been in business since 1998. It has one of the most reliable and efficient payment processing systems worldwide. It is certificated by the UK Financial Services Authority. myCitadel protects their customers’ privacy and security. Information is sent with a high level of data encryption. The consumers get an automatic email confirmation after any transaction.


  • FREE to deposit and FREE to pay
  • You needn’t provide your personal and financial details
  • Instant funding
  • Convenient deposit options such as real-time bank transfer (EU countries) , credit/debit cards, direct bank deposit
  • Flexible withdrawal options including real-time bank transfer (EU countries), simple paper cheque, direct bank deposit
  • Secure
  • You can accumulate Citadel Points when paying with myCitadel and then exchange these points for different prizes
  • Friendly 24/7 customer support.

There aren’t any fees to open a myCitadel wallet account. To open your myCitadel account follow the instructions below.
1. Click the “Home” link at the bottom of any myCitadel pages.
2. Click the “New User Signup” link on the left-hand side of the screen.
3. Follow the instructions provided.

There are a Non-Certified Wallet and a Certified Wallet. A Non-Certified Wallet offers lower deposit and withdrawal limits since the wallet holder hasn’t gone through identity document verification or address verification. A Certified Wallet has higher deposit and withdrawal limits allowing the account holder to spend more money at merchant sites. An account holder must go through identity document verification or address verification to get a Certified Wallet.

Depositing funds into myCitadel Wallet

To fund your myCitadel account is simple, but there are different payment methods to do it in different countries. Below you will see fees for the UK.

payment methodfeetime period
bank transferfreeinstant
a non-swiped credit card1.9%


payment methodfeetime period
Bank Account£ 1.00instant
Paper Check (Sent by First Class Mail)£ 3.50
credit card(Maestro, MasterCard)£ 28.50

myCitadel currently accepts Visa, MasterCard, Bank Deposits, Electronic Funds Transfers and other local payment methods in many countries using local currencies.

myCitadel is available for US customers.